Payment and Refund Policy

Last updated: 26 October 2026

Scope of the policy and the products or services it covers

This Payment and Refund Policy applies to all courses and related services offered by prismify focused on live production decks and control rooms including multi-camera switching live broadcasting techniques real-time video operation and professional management of television and streaming productions. It covers both one-time course purchases and any subscription-based access to training materials digital resources or live sessions. The policy governs transactions conducted through our commercial website for customers located in the United Kingdom and explains how payments are handled refunds are processed and consumer rights are protected under applicable laws.

Prices currencies taxes and any additional charges

All prices on the website are displayed in British Pounds Sterling GBP and include value added tax VAT at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as extended access periods certification fees or supplementary materials. These charges are clearly indicated before checkout. No hidden fees are added after purchase confirmation and currency conversion rates if applicable are handled by the payment provider at the time of transaction.

Accepted payment methods payment authorisation and payment security

We accept major credit and debit cards processed securely through established payment gateways. Bank transfers may be arranged for corporate bookings upon request. All payments are authorised in real time and transactions are encrypted to protect card details. We do not store payment information on our servers in compliance with UK data protection standards. Authorisation failures due to insufficient funds or incorrect details will prevent course access until resolved.

Order booking or service confirmation and when a contract is formed

Upon successful payment a confirmation email is sent detailing the course access details and terms. A binding contract is formed when we issue this confirmation and you receive access credentials or booking confirmation for live sessions. This process ensures both parties agree to the service terms before delivery begins.

Cancellation rights and applicable cancellation periods

Under UK consumer law you have the right to cancel within 14 days of purchase without providing a reason for most digital services. However for courses involving immediate digital content delivery or live sessions that commence within this period cancellation may be limited. You must notify us promptly to exercise this right and any pro-rata refunds will be calculated based on unused access.

Refund eligibility exclusions and non-refundable items or services

Refunds are available for unused courses if requested within the cancellation period or due to technical faults on our side. Exclusions apply to completed live sessions downloaded materials or promotional bundles where partial value has already been received. Non-refundable items include customised training packages and any services marked as non-refundable at purchase.

The step-by-step procedure and information required to request a refund

To request a refund contact us via the details on our Contacts page providing your order number full name email address and reason for the request. Include proof of purchase and any relevant transaction details. We require this information to verify eligibility and process the claim efficiently within our stated timelines.

Inspection approval rejection and notification of the refund decision

Upon receipt of your request we inspect the details against our eligibility criteria. Approval or rejection is notified by email within 10 working days. If rejected we explain the reasons and any options for appeal or alternative resolution. Approved refunds proceed to the next stage without further action from you.

Refund method processing time and when funds should reach the customer

Refunds are issued to the original payment method. Processing typically takes 5 to 10 working days after approval with funds appearing in your account within 14 days depending on your bank. We notify you once the refund has been initiated.

Special rules for digital content subscriptions services or promotional offers where relevant

For digital courses and subscriptions access is granted immediately upon purchase limiting cancellation rights after delivery begins. Promotional offers may have separate terms such as non-transferable discounts. Subscriptions auto-renew unless cancelled before the renewal date and partial refunds for mid-term cancellations are calculated on a pro-rata basis excluding any introductory periods.

Failed payments duplicate charges chargebacks and suspected fraud

Failed payments require reattempt or alternative method within 48 hours to maintain access. Duplicate charges are investigated and refunded automatically if confirmed. Chargebacks are treated as disputes and may result in service suspension pending resolution. Suspected fraudulent activity leads to immediate account review and reporting to relevant authorities while complying with UK regulations.

Mandatory consumer rights in the target country that the policy cannot exclude

This policy does not affect your statutory rights under UK consumer protection laws including the Consumer Rights Act 2015 and Consumer Contracts Regulations. These rights allow remedies for faulty services and cannot be waived by any contractual term. In cases of conflict statutory rights take precedence.

Contact route policy changes and last-updated date

For queries regarding this policy use the contact form on our Contacts page or reach [email protected] 07824 559724 or 14 Amyas Way, Northam, Devon, EX39 1UT, United Kingdom. We may update this policy periodically to reflect legal changes with the new version posted here. The last update occurred on 26 October 2026 and previous versions are available upon request.